Terms of Service

By creating an account you accept these terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind it.

• You are responsible for keeping your credentials secure and for everything done under your account.
• You must give accurate contact and billing details.
• You must be old enough to enter a contract in your jurisdiction.
• Tell us promptly if you believe your account has been compromised.

MyNewsletter provides the software: importing, segmenting, composing, queueing, sending, and reporting. Actual delivery runs through your own Zoho ZeptoMail account, billed by them, under their terms.

We do not guarantee inbox placement. Nobody honestly can — mailbox providers make that decision using signals outside anyone's control. We give you the tools to get the controllable parts right.

You may only email people who have given you permission. Specifically, you must not use MyNewsletter to:

• Send to purchased, rented, scraped or otherwise harvested lists.
• Send to anyone who has not opted in, or who has unsubscribed.
• Disguise or misrepresent who the sender is, or use a domain you do not control.
• Use misleading subject lines or hidden text to evade filters.
• Remove, break or obscure the unsubscribe link or the postal address in the footer.
• Send malware, phishing, or content that is unlawful, harassing or infringing.

We may suspend or terminate an account that breaches this section immediately and without notice. Sustained high bounce or complaint rates are grounds for suspension on their own, because they damage the sending reputation of everyone on the platform.

Complying with the law that applies to you — CAN-SPAM, GDPR, PECR, CASL, India's DPDP Act, or whatever governs your recipients — is your responsibility.

• Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
• Cancel any time; your plan runs to the end of the period you have paid for.
• We do not pro-rate refunds for partial periods, except where the law requires it.
• We will give at least 30 days' notice by email before any price change affecting you.
• If you exceed your plan's contact limit we will ask you to upgrade rather than cutting you off mid-campaign.

You own your contact data and your campaign content. You grant us only the licence needed to host, process and transmit it in order to run the service for you. We do not sell it, and we do not use it to train models.

You can export your data at any time. See our Privacy Policy for how it is handled.

We aim for high availability but do not promise uninterrupted service on self-serve plans. Maintenance is announced in advance where practical. Scale-plan customers may agree a written service level.

The service is provided "as is", without warranties beyond those that cannot lawfully be excluded. To the fullest extent permitted by law, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, including lost profits or lost business.

Nothing here limits liability for fraud, or for death or personal injury caused by negligence.

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that we are legally required to close, or that is being used in a way that endangers the platform. Where the situation allows it, we will give you notice and a chance to put things right.

We may update these terms; material changes will be emailed to you before they take effect, and continuing to use the service afterwards means you accept them.

Questions go to hello@mynewsletter.com.